How do I track my order?
If you have an account, view your orders in your abcdeco Art customer area. If you ordered as a guest, contact us with your order number and the email address used. We will provide you with available tracking information.
Can I modify my order after placing it?
If your order has not yet been prepared, contact us quickly. We will do our best to change the address, quantity or certain options. Once preparation or shipping begins, some changes may no longer be possible.
Can I cancel my order?
A cancellation can be requested as long as the order has not yet been prepared or shipped. For a personalized piece or specially made to order, the conditions may be different. Contact our customer service so that we can immediately check the status of your order.
I have not received my confirmation email. What to do?
First check your spam folder. If you still cannot find the email, contact us indicating the address used when ordering. We will be able to verify the order and send you the necessary information.
What payment methods do you accept?
The payment methods available for your order are displayed at the checkout stage. Consult this list after having entered your address: the options may depend on the destination and the order.
Is online payment secure?
Exchanges with abcdeco Art use an HTTPS connection. When online payment is offered, the card data is taken care of by the payment provider. Never give your full card number or security code by email or WhatsApp.
Can I pay on delivery?
Cash on delivery may be offered for certain orders and destinations. When this option is available, it appears automatically at checkout.
Can I use a promotional code?
Yes. If you have a valid promotional code, you can enter it in the “Add promo code” area of the cart or checkout. The applicable discount will be calculated automatically.
Where do you deliver?
Available destinations depend on the delivery areas currently offered. Enter your address when ordering to see applicable options. If no options appear, contact us before ordering to check delivery options.
What are the delivery times?
The delivery time depends on the product, its availability, its preparation time and the delivery address. An estimate is displayed in the product sheet, the basket or the order process when this information is available.
How do I know the delivery costs?
Enter your address in the ordering process. Applicable fees are calculated according to the store's delivery rules and displayed before final validation. If no rates are offered, contact us to verify your destination.
Can I track my package?
When tracking is provided by the carrier, our team can provide you with the number or link available. Contact us with your order number if you cannot find this information.
What happens if my package arrives damaged?
Contact us as soon as possible with your order number and clear photos of the package and product. Our team will examine the situation and advise you on the appropriate procedure.
Can I return an item?
Return conditions depend on the product and the nature of the order. Personalized, custom-made or specially made-to-order items may be subject to special conditions. Consult the returns policy displayed on the site or contact us before sending.
How to request a return?
Contact our customer service indicating your order number, the product concerned and the reason for your request. We will provide you with the necessary instructions before shipping.
When will I be reimbursed?
After receipt and verification of the returned item, the refund is processed according to the original means of payment or according to the procedure provided by customer service. The time it takes for the refund to appear depends on the payment provider or banking institution.
Are return costs refunded?
Coverage of costs depends on the reason for the return and the conditions applicable to your order. Contact our team before sending to find out the procedure and possible costs.
Are all handcrafted pieces the same?
No, and that is precisely what makes up their character. A handmade creation may have slight variations in color, pattern, texture or dimensions. These differences are not necessarily defects: they often demonstrate craftsmanship and make each piece unique.
How do you know if a product is truly artisanal?
abcdeco Art presents the information available on the origin, the craftsman or workshop, the materials and manufacturing techniques. When this data is entered, it appears directly on the product sheet.
Where do abcdeco Art products come from?
The proposed creations can come from Moroccan artisans, workshops, cooperatives, VSEs and SMEs. The city or region of origin can be indicated on the product sheet when known.
Why may some dimensions vary slightly?
Manual manufacturing does not always produce strictly identical parts. Slight variations may appear from one creation to another. The dimensions given on the product sheets must therefore be interpreted with the tolerances specified when the product is artisanal.
How to maintain a craft creation?
Advice depends on the material and technique. When available, you will find maintenance recommendations in the product sheet. If in doubt, contact us before using an abrasive product, detergent or particular cleaning method.
Do I need to create an account to order?
You can currently order as a guest, without creating an account. If you already have an abcdeco Art account, log in to find your orders and saved addresses.
I already have an account. What happens at checkout?
Log in to your customer area before finalizing your purchase. Your saved contact details and addresses can then be used to simplify ordering. Always check the delivery address before confirming.
Can I create an account after ordering?
Creating an account depends on the options offered by the store. If you would like an account after a guest purchase, contact our team. The connection of a placed order must be verified with it.
How do I change my address?
Log in to your customer area then open the “Addresses” section. You will be able to modify your delivery or billing details for your next orders.
I forgot my password.
Use the “Forgotten Password” link from the login screen. You will receive an email allowing you to set a new password.
Can I send an order directly to someone?
Yes. Simply indicate the recipient's address as the delivery address during checkout.
Do you offer gift wrapping?
You can request gift wrapping when this option appears in the cart. Its availability and a possible supplement must be confirmed by our team.
Can I add a personalized message?
When the gift option appears in the cart, you can enter a message for your recipient. Our team will confirm the delivery methods for the message.
Do the prices appear in the gift package?
Contact us before preparing your order to clarify that it is a gift and ask if the pricing documents can be collected. Our team will confirm what is possible.
I am a craftsman. How do I submit my creations?
We are happy to discover new Moroccan know-how. Use our contact form or our area intended for artisans to present your workshop, your creations and your manufacturing method.
Do you work with cooperatives and small businesses?
Yes. abcdeco Art can collaborate with independent artisans, workshops, cooperatives, VSEs and SMEs when their creations correspond to the universe and criteria of the platform.
Do you offer volume orders?
abcdeco Art can study requests from companies, hotels, restaurants, architects, decorators, resellers or event organizers. Contact our team to present your project and the desired quantities.
Can I request a personalized creation?
It depends on the craftsman and the product. When personalization is offered, the option appears directly on the product sheet. For a specific project or a professional order, contact our team.